Reputation Monitoring

Brand Monitoring | Response

Reputation Monitoring is the bread and butter of Diversified Data Technologies. We will actively seek out information about your organization online and respond in an appropriate manner. When new instances of your brand or corporation appear online, we’ll collect that information and pass it along to you. If any action is required, we’ll ensure a positive result comes about.

Such is often the case with online reviews, blog posts, or search engine changes. If someone posts a positive review of your business online we’ll be sure to thank them and pass along the praise. If a negative review surfaces, we’ll be sure to contact the individual and try to right the wrong. Oftentimes, a simple interaction will be more than enough for a dissatisfied customer to come back and try out your product or service again.

Our alert system is based on technical alerts and personalized manual monitoring. By combining the two, we see what your customers see in the busy online environment. Don’t leave your reputation up to robots and automated systems. Have a real person available who is dedicated to helping your business succeed online.

How We Do It:

Step 1: We setup various alerts on keywords and phrases that may surface from all over the web. Whether someone mentions your name in a blog post, a tweet, or a review we’ll be sure to seek it out and respond where appropriate.

Step 2: Collecting all of this information isn’t only good customer service, it’s good customer data. We’ll pass along everything we learn to you so that it can help you run your business the way customers would like to see it.

Step 3: We’ll send you a period scorecard, called our “Affinity Score,” to keep you up to date on where your progress is. We’ll evaluate your business and our goals against each other and report on the strengths and weaknesses of our plan in an easy-to-read report.